Steve the SysAdmin

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Steve is busy enough keeping the workstations and local network going, the last thing he has time for is managing a fundraising system. He also knows that with his organization's tight staff, they would have a hard time with 24x7 monitoring and response to issues if they tried to host this all themselves.

Steve is impressed that donor.com gives him notice before all their scheduled maintenance windows. He also appreciates that when there is an unscheduled incident, donor.com provides a detailed explanation of what happened, how it was resolved, and what was being done to prevent the issue from happening again.